Bathroom eleven are one of the pros. They create high-end bathrooms for clients in Surrey. The problem was they were spending on advertising but everything led to a website system that didn’t show how well they helped their clients. This resulted in lower leads and conversions. So the time came for major change.

3 things that really helped Ben’s business

Reflect on the business – Discovery got Ben and Johanna thinking about the business and the customers in a way they hadn’t done before.

Justify advertising spend – Ben had questions and uncertainty about where he was spending his monthly advertising budget. The answer was to set up tighter tracking, reporting and conversion tracking to show him.

A sales conversion website to be proud of – Before the results even start coming in, a major thing for the B11 team was having a website that resembled their skills and success.

The discovery session so far has been fantastic, I was recommended by a friend to get in touch with Chris at 9G and he has been a pleasure to deal with and really makes a lot of effort to get a real understanding of what it is your business does so that message clearly comes across on your website.

The Discovery session helps you to reveal things you do as a business but don’t necessarily portray well as so hard to put in words what your business does which has been key to the whole exercise for me. We have just commissioned 9G to start the website build which is very exciting. Huge praise to Chris so far, thank you.

Ben Setterfield (Bathroom Eleven)
  • Reflect on the business - Discovery got Ben and Johanna thinking about the business and the customers in a way they hadn't done before.